I ordered 2 sofas from Sofology on 31st September with a 10 week delivery, we paid a cash deposit and expected the sofas on approximately the 9th November. We arranged disposal of our old sofas on the 8th November as our online account showed delivery to be on the 9th, after calling Sofology we were informed that there was a delay from the manufacturer and the sofas would not be delivered on the 9th. I rang every week for an update and on Wednesday 21st November was told that the sofas were due in the following day and delivery would be on Friday 23rd November, this was then followed by and e-mail and a text on the 22nd November confirming delivery between 07:30 and 10:30 the following day. I booked leave from work and guess what, 10:30 came and no sofas, after waiting a further 45mins I called customer service to be informed the sofas would not be delivered and the earliest they could deliver them was 27th November. We have now been living in our bedrooms since the 9th, had no sofas or chairs in our downstairs and wasted precious annual leave from work all of which could have been avoided if Sofology had basic good customer service and kept their customers informed - I've been offered £50 compensation which won't even cover my phone bill for the amount of times I have called them, sat in a queue or been put on hold