Bought the Galleria sofa and two armchairs 2018. Delivery was on time, but when it arrived, both chairs and sofa had numerous faults, both from transit and manufacture. Very cheap grade of leather used on most of suite even though it was £2300. Did not want to accept delivery , but driver stated that we would have a further charge if he took it straight away. He took photos of the faults and said he would notify the company of this, then I received an email to ask for further photos as they needed proof of faults to take further action. I did this and also requested a refund as I was in the ' cooling off ' period of the first 30 days and by law a consumer is entitled to a full refund. After numerous phone calls a technician was booked for the following Friday to assess the faults. He arrived and took 19 + photos of faults and said he would put in his report and said it usually took a couple of days for the van to collect the faulty furniture. This didn't happen. We received a phone call the following Saturday to say an independent technician would be calling to look at it. Lots and lots of phone calls and fob offs later and a mention of a small claims court, trading standards and the consumer act 2015 later I eventually got to speak to a escalated complaints advisor who offered a full refund and collection of the suite. Three very stressful weeks later , the suite was collected last night and it couldn't have come too soon. AVOID , AVOID , AVOID !!!!!!