I wish I watched Watchdog before we bought. They are very good at spending money on the shopfront and advertising but as soon as they have your money it all falls apart. The sofa is damaged, the customer service is awful, when you get in contact they fob you off with automated responses! They even know their own service and product is so bad that they have created templated email responses ready and waiting for your complaint! We had penciled marks around defects that they knew about, sent it anyway and told us in an automated response that its a sign of authenticity! Buy a sofa elsewhere and be warned.