Delivered 27th October 2018 4 seater Laurence £2500-£2600 in mist colour. On delivery I highlighted a badly creased arm and a patch in the middle back rest which was totally different in pattern to the rest of the sofa, in full show approx 6x7 inch. Delivery man said “let it warm up and it will all go away”, brilliant! After using the sofa for a couple of hours we noticed the leather was not tight and could be pinched together it was that loose. Really unacceptable the one in store was very tight. The seat was sagging within 2 days. After 1 week creased arm remained badly creased and the arm piping was not straight. Contacted Sofology within 14 days and was told to do daily maintenance, brilliant! I asked for the sofa to be returned due to poor quality. Person on the phone said I can’t return it under 14 days distance selling because I bought it in store? Really???? I explained I viewed several sofas in the store and the lady asked for my email so the ones we’d viewed could be emailed to us. I made the purchase online or via being hounded on the phone after the visit. Either way card payment and distance selling. Sofology again said the purchase was made in store and I can’t return it. My advice is to always purchase away from the store then you are covered under the distance selling act. Sofology asked to send an expert to view the sofa. Under protest and making it very clear I will only accept a return the “expert” was booked. Prior to the visit I viewed the sofa in the store and asked how long it had been on display, response a long time. I took several images of the in-store sofa to demonstrate the one I have is unacceptable to the expert. In store I showed images to the assistants and they agreed it’s unacceptable. Technician visited and agreed saying sofa needs returning for loose leather, creased arm and sagging (notes manufacturer liability), funny Sofology won’t send me the report. Expert also said “THE PATCH” right in the middle of the back rest is belly leather and sofology wouldn’t accept that as faulty but did agree it stsnds out and shouldn’t be used in that area. Wow, the pattern looks as though it’s been tangled in a machine when being pressed and really stands out. Several friends have noticed the patch. Do Sofology really think that should be used in such a prominent area???? If only Trust pilot allowed images potential customers could see what they deem as acceptable. In fact I will post a link shortly to some images, watch this space! Sofology contacted me via email suggesting they will repair the sofa with no other option available. Strange the expert said it needs returning! I refused any repairs in writing. I also asked for all communications to be in writing. Once again Sofology asked to perform a repair and suggested this is what the technician said.....but didn’t send a copy of the report. Again in writing I refused any repairs. While waiting for the issue to be resolved I see Watchdog has targeted Sofology. Another review site came up in the google search “Sofology reviews” and wow I wish I read the reviews before making a purchase. Sofology don’t seem to understand the concept of in writing. I asked for all communications to be in writing and they still phone. Had enough of them and will contact watchdog, ombudsman, trading standards and my card provider. Paid for delivery £50-70 approx. It took 12 weeks to arrive from China. Emailed to arrange a slot. Had to pay £30-£40 more for a Saturday delivery so at least £80 for delivery. £2500 for one sofa and sofology charge for delivery. My advice read the reviews, you don’t get what you see in store!