infact I would not even give this company a star. I am disgusted at how the customer care. intact no not customer care bout the heads of customer services. their lack of empathy and no care attitude. my sofa delivery was delayed by a week. I was expecting delivery Monday so sold my sofa on a Friday to make space. Saturday I had a call to say was delayed and be delivered following Sunday. I wasn't happy bit io explained my husband has a severe hernia and had a transplant. he cannot sit on the floor . if they could send a loan sofa . they would not have it at all. I kept getting that all management will say is no. what a un -cooperative company you are. lack of understanding quick to take your money. I will never ever recommend you to anyone. you have no customer support. your staff are just told to say they understand. But it is the management that needs to understand. your company has caused me a great deal of stress and my poor husband has had to sit I his bedroom . I am so upset and I know you don't care .!