Totally disappointed
Totally disappointed with the lack of service this company has provided us. Was promised delivery by end of November by sales person only to find out it was mid December. Then we got a text yesterday saying delivery between 7.30 and 10.30. Called up to see where driver is and was told that I was given the wrong slot and it turns out it might not be here until 20.30. I now have to take the rest of the day as unpaid leave and when asked to speak to someone they said not possible as 48hr window is needed. I have an autistic son who will now come becoming home to a empty living room and will not understand why he has no where to sit. I will not be recommending this company to anyone as they do not provide any kind of service. This is probably the worst retail experience I have ever had.
So after wasting the whole day not having my complaint dealt with and being lied to about delivery times and terms and non existent conditions imagine my suprise when at 7.31pm I receive an email to be told that my sofa won't be delivered on the 18th. As it stands I have no confirmation as to when my sofa will arrive and I'm going to have to take another day unpaid leave and hope and pray that the delivery happens.
An absolute disgrace
6 years ago
Sofology has a
1.2
average rating
from
1,647
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