Appalling - we waited all morning and then because we are in a bad reception area we suddenly got a voicemail message saying that the driver had been and gone (!) but he had never been to begin with - he clearly went to another address because nobody knocked on our door - nobody rang our doorbell - checked with all the neighbours and no van or lorry had been down our road this morning - so it is all lies - he went to another address. Of course, when we tried to call the driver, and later on Sofology's own customer service tried to contact the driver - and surprise surprise, it was going straight to voicemail! So their driver drove 6 hours from their depot, to our town, went to the wrong address, supposedly waited 20 minutes, then turned around and drove 6 hours back - and they would only have been a few miles away when we tried to call. I would never recommend this company to anyone. They have plush show rooms, good sales staff, but you wait ages (30 minutes the first time I called their customer service and then got cut off and had to call a second time during which I waited about 18 minutes) to talk to anyone in customer service and they can't even contact their own drivers!