Purchased a 3 seater leather sofa and a rise/recliner chair about 2 years ago Not long after I noticed that the colour was disappearing where my head touches Reported this to Sofology and requested someone to come, they said send photos which we did. Heard nothing apart from an email in April saying case has been settled and closed. I replied back saying not settled ! Again nothing from Sofology until a month ago I saw BBC Watchdog which fearured scathing reports re Sofology. Contacted BBC Watchdog and suddenly they sent a "Technician" not a sofology employee, to see the problem which had got much worse He turned up at just after 7.30 am we had only just got up. He simply took more photos and rubbed part of the chair (arm) and said no loss of colour, pretty obvious seeing as the problenm was on the back ! We pointed out some areas on the seat (sofa and chair) where the same problem was starting again he took photos. This"Technician" was a furniture repairer re the frames etc Sofology then said the problem was caused by ourselves use of hair oils , not cleaned. down to us - end of story I am 77, nearly bald and am the only person to use this rise/recliner as I suffer from Parkinsons I need a rise/recliner. My wife uses the cleaning materials supplied by Sofology according to their instructions. So Do not put your head on the back of the chair and do not use the expensive cleaning materials and do not sit on the furniture and you will not have a problem Sofology do not have any manufacturing or repair facilities only 3rd party companies who will not upset their trading relationship with Sofology. The frames are from America , the leather from Italy and the whole lot put together in the far east and shipped over in a container, so no quality control whatsoever. If you have a problem hard luck AVOID .