Bought 2 sofas from here and had the insurance pushed on me. After a while I found the sofas to be quite uncomfortable and moved them into the conservatory where they were hardly used. They have been there for 2 years now and so I decided to sell them. I have asked Sofology to refund the 2 years left on the insurance as I was not allowed to transfer it to the new owners and it was just going to waste. I spent ages looking for a suitable number or email and then hung on the phone for another age and just went round in circles, this happened 3 times. When I finally got through, they just didn't want to know. Quite abrupt with their refusal. I am now going to the Ombudsman because I shouldn't have even had the insurance, I told them my household insurance would surely cover it but they said it wouldn't! I only wanted to claim a measly £60 back. So much for keeping customers onside. I won't be going there for the new sofa I now need.