Extremely poor after sales customer services. Our leather sofas were delivered on Monday. Shortly after delivery I noticed two scratches on one of the sofas that were definitely not natural tarnishes. I have been continuously been fobbed off with stock email answers that are so obvious cut and pasted from a crib sheet. The last conversation I had with them was that someone would call me back.......3 days on I am still waiting for a call. We saw that sofology was on watchdog a couple of months ago just after we had ordered our sofas and our hearts sank and hoped there would be nothing wrong with what we had ordered. But alas the woeful story of an organisation with no idea of what good customer services is and is not bothered if this will impact on the sustainabilitym of their business has come to bite us in the bum. So my advice is DO NOT BUY YOUR NEW SOFAS FROM SOFOLOGY - THEY ARE A HIT AND TRAIN WRECK OF A FURNITURE RETAILER.