frame was creaking very badly. Customer service is a bit if a joke sent a video via a link they sent on a text as requested then emails sent asking for a video of the problem.?? Then sent another saying the problem had been resolved. Sofology are happy to take your money but when there's a problem they haven't got a clue about aftersales care. Further update as at 19th Jan got a further email to say nothing can be done it's just normal and they are closing the ticket without my approval. Further email then sent by me to state otherwise and wanted to raise a complaint and for solofogly to take the sofa back as it was not fit for purpose. Not long after spoke to Jade in whatever department deals with faults. Had a difference response to the email said if creaking is louder than the TV then it's probably a problem.....very scientific !!!! Told her I wanted to return the goods as I felt they are not fit for purpose but she refused and said a technician would need to come out..probably to see how loud my Tv is. What a joke this company is. Do yourself a favour and go elsewhere as once they sell you a sofa they aren't interested after and you will have to jump through multiple hoops and I even bought the insurance like a mug!