Had to give one star to write the review would have given sofolgy a minus five worst company I have ever dealt with I will cut my story short even though it has been 12 months off hell ordered sofa and chair last January didn’t receive it till end off June 12 weeks later faded footplate and a big crease in sit off chair 100 emails don’t no how many phone calls to have to except a repair 12 week wait for new footplate technician arrived on 20th off December four hours later he left footplate a different colour chair seat faded where it was creased job done 29th off December chair seat has bad as ever emailed sofolgy surprise surprise no reply than can I send photos yes i will final this week I phoned them trouble finding photos oh sorry there here I will phone you back can’t believe it sofolgy want me to have another repair because technician only glued the chair and should have replaced it with a new seat so they want to ordered a new seat which could take 12 weeks and will probably be the wrong colour I have had one repair and it didn’t work so way would they think I would be happy to wait yet another 12 weeks it’s not my fault they technician did not fix it I am fuming I have asked them for a final decision to what they are going to do if a refund is not offered I will be taking it to a small claims court