Awful service. So disappointed Amazing pre sales assistance. But really disappointed with my experience since sofa has arrived. It was damaged on arrival. So I contacted sofology via email as they've made the dubious decision to only have an after sales team on email! To date since October I have had 3 technician visits trying to repair the issue. Wrong fabric was delivered the first time, then the technician made a worse job of the repair only to leave staples on show and bunching issue on arm of sofa. This was not a cheap spend. Just over 2 grand on a sofa and footstool. I have had to take 3 days off work now and every single time I'm the one chasing and trying to get a response from sofology. Not once have they proactively contacted me to rectify the issues. As of today another technician has visited and confirmed the whole back part of sofa and arm material needs replacing! Sofology offered 50 pound as compensation for all these issues and months passed and still a sofa with more faults than when I started. Absolutely awful and wish I'd never chosen them for my new Sofa. If I could give zero for review I would.