The worst company I have ever dealt with. Customer service is absolutely shocking. Very rude and incompetent. Talk to you as if you an idiot and when you to try to explain your frustration they threaten to end the call and not put you through to the correct department. Had two sofas delivered and both were wrong. After 9months, still haven't received correct sofa. Only person in customer service I found decent was a man named Don. Details they held about me were incorrect so they could never get me passed security questions. I paid cash and in the security answers on their side they had something different. The woman on the phone kept repeating herself telling me to "get your invoice, it will have your payment method on there".... Yes its cash, I know how I paid.... "well we have something different" EXTREMELY FRUSTRATING. Wish I had read the many poor reviews before buying from them.