Honestly the most shocking customer service I have ever received. Please do not waste your money on this company! Poor quality sofa-arrived damaged, took forever to send out not damaged parts. Then Joanne Carter responded to a complaint e-mail stating I would hear back in 24 hours. Over a month later I heard nothing so I had to ring them and spend 30 minutes on hold. Finally, I get an incredibly unsympathetic and sassy employee called Rea who basically just refunded my delivery fee as a "good will gesture" (that's if they actually do get back to me). The fee is actually what I was entitled to as I paid for a service that I didn't receive. Never mind all the time and energy I spent chasing them and running around of them to make sure they did their job properly and actually delivered a satisfactory product! There was no empathy or genuine apology for the awful customer service. I will never shop there again, and make sure that no one I know shops there.