Appalling service. Ordered a sofa in July. 3 sofas have been delivered incorrectly! It's January and I am still no further forward! No one will explain what is happening and why they can't get the order right. I can't get hold of anyone. You are only able to speak to someone online and they will never call back. They have no managers apparently? They were on watchdog recently. If you post a complaint on social media they will comment on the post asking you to message them the details for them to look in to it, but that's the last you will hear. They reply on social media to portray the image they deal with complaints but sadly they don't. Google the reviews - stay clear of this company. I wish I had seen the reviews before ordering.