Order 2319816/1 Appalling service. Sofa due for delivery on the 20th of February. Arrived and delivered by two guys who spoke limited English who provided none of the professional advise, inspection, aftercare that Sofology promise. The Chanel grey Coco chaise sofa was assembled and the right hand arm had a horrible brown dirty scuff/hole in it. After 30minutes waiting to get through to customer service I was advised to accept the sofa and an engineer would come to repair it. NO THANKS!! I refused to accept the sofa and it was taken away, with customer service promising to call back within the hour to discuss a replacement. No call back was received. I chased up customer service again and was told they could not discuss a replacement until the returned sofa had been inspected! To try and speed up the process I e-mailed photos of the damage and a promise was made that within 48hours I would be contacted to discuss a replacement. Again, no communication was received. I contacted customer service again only to be told the matter still required chasing up and would take a further 3 working days for a response. I hold little hope of them contacting me and I assume I will be chasing them again next week. No idea when I will receive my sofa and imagine I will be sat on the floor for weeks as I got rid of my old sofa prior to delivery. A truly appalling service, AVOID