Bought corner unit in Oct 2018, Delivered Dec 2018, in a room where the TWO of us seldom go into, after only 4 months and very little usage we noticed the seating was not returning back to it's original position and sagging. Only today 06/04/19 contacted the store we purchased from, paying £2500, with footstool £3k almost, they told us this was nothing to do with them and contact the head office. This store staff were as nice as pie when purchasing the products but sounds like they don't give a toss once sold. I then rang customer service who read everything off a screen obviously to fob us off. Then we are asked to produce a picture so their so called trained staff can assess over next few days. Within 2 hours we received an email telling us basically to sit in differnet areas of the seating and keep plumping the cusions for the next 4-6 weeks.............. Never heard such dribble in all my life. It sounds to me that we are about to start a ping pong game of email arguments. I ONLY wish I had read these comments before purchasing this poor quality item for sofology. I will press for a full refund in the next few days and if not will take this shoddy outfit to court.