Bought two sofas and a chair in December 2014 took out extended warranty, springs on one off the sofas have gone on one side, cousions are going flat, i have Sofashield also, have just phoned and got a lovely person who said yes you are totally covered for everthing and sent me details over my phone to fill in and send which i did right away. Another lovely lady( not very rude ) phoned me back and it was like getting blood from a stone just to get the springs done for which she said at first said i didnt have them on mysofa just the cousions! So when she finally accepted there are srings on my sofa she is insisting that im am not coverd for anything else!! When i purchasted these sofas and chair i took out the extended warrenty i was told i was covered on everything from haveing it cleaned if it gets accidently marked, cushions replace only onces if they go flat. Its strange how one person tells you onething and another rude person tells you another. ( yous really need better customer service training). Paid nearly £3000 in cash ( not that that should make any diffrence to one who pays monthy). But for anyone thinking off buying from Sofolgy i would really think about as for my next sofa purchase i will be going elsewhere.