Well after seeing the watchdog programme about Sofology I should've taken note. Showroom experience at Lakeside was great Great selection of sofas and excellent staff. This however is where it falls short. Sofa arrives in 3 weeks (was told 7 weeks at least) so I thought great. HOWEVER.. Sofa arrives damaged and missing legs. Delivery driver makes sexist remarks when delivering the sofa saying 'did you measure this or your husband'..this maybe been acceptable in 1980 but not now mate. He's lucky i wasn't at home or he'd been told to do one. Sexist delivery man reports the damage directly to Sofology. this was confirmed in November 2018. I was told 6 week to wait. I wait until March 2019...still no repair. I ring and wait for 1 hour 13 mins before speaking to someone. They tell me the order was lost (thanks for letting us know)....not a re order is made and repair is sent. The repair was made but surprise surprise...no missing legs. Even the repair man rolled his eyes!! the legs then arrive which I fitted myself. I complain where I get a reply telling me that they are willing to offer 50 quid lovetoshop vouchers for the inconvenience. 50 quid!!!!! These people are a joke. I told them this and surprise surprise....no reply I can see that Sofology will be out of business the way they are going. I feel sorry for the people who work for them.