Looking for a sofa I looked on Sofology website at their Linara range in sizes below;.
2 seater sofa = 192cm
3 seater sofa= 218cm
4 seater sofa = 243cm long.
Notice how they are 25/26cm wider that the one before.
So when I went to store I was going to order the 2 seater/corner/1 terminal 281cm long, but at least minute I figured that I had more than 26cm spare so went for the 3 seater/corner/1 terminal
It wasn’t until several days later that I happened to be online and notice that it’s actually 50cm longer than the one before. Therefor too big to fit in room and would have been more accurately described as a 4 seater/corner/1 terminal.
I rang the store and was told to go online, went online and found a number, which when I dialed was told was a website error and I would need to use website live chat. It took over an hour for first reply and all it said was.................
"Good morning, as the goods are already at the supplier ready to be manufactured, this product is already coming into the depot. If you were to change it at this point, we would need to charge 30% , which would be £749.70 to change this at this stage. "
Anyway, after a week or two of wasting my time they refused to acknowledge any issue with the wording/descriptions on their website. Insisted on 30% to cancel order or finally came down to 20% to allow me to amend the order.
Final result is that I lost the £500, do not (and never will) have a Sofology sofa, Sofology made the sofa and sold it to some other unfortunate soul at full price as it appeared in their “preconfigured for express delivery" with a countdown to availability that was my delivery date, and they’ve never acknowledged any issue on their part.
I wish had reviewed this company and their products online as I’d of known to avoid this company like the plague!
5 years ago
Sofology has a
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