Bought a sofa after 2 years the frame went and they sent someone out to repair it within a week it was the same fault, rang up customer service whom very kindly give us a credit note to go and pick a new sofa. Went to the local store with my 8 month pregnant wife and 2 year old staff very pleasant at first and willing to help, until they found out we had a credit note, now not helpful at all. Got home rang customer services again who offered us some vouchers for the inconvenience, personally I'm not interested in vouchers I just want a sofa that is fit for purpose. Placed my order with customer services over the phone and waited 4 weeks for it to arrive, it turned up the wrong colour and the wrong side (right hand not left hand) Rang customer service again who asked for pictures and said they would call back, sent the pictures straight away not call back, rang the following day and spoke to someone different who said it could be a picking error and would come back to us by 8pm.........guess what! Still no phone call. I would recommend looking at other competitors as this company clearly isn't interested all they want is your money after that you are on your own. Customer service is shocking. Stay clear!