Stay away from this company initially the sales side were fab but after sales and customer service are a disgrace. we purchased a 2 seater and a 4 seater sofa and bought the care kit. after 18 months the 4 seater seating cushions are not holding their shape they have a sag in the middle and even after plumping up goes straight back down so there is no support. the 2 seater however which is the one that is predominately used the cushions are like new, only the springs ping. the outer cushions cover look too big for the inners. despite daily plumping and dressing as instructed still not holding shape quite flat. a call was made to support services and an engineer was sent in February 2019 as the interiors are guaranteed for 2 years this engineer visit was free of charge unfortunately he reported back it was not a manufacturing fault. MANUFACTURING FAULTS explained "black and white question no grey areas example although up to specifications could be refilled to stop sagging and misshaping" therefore there is no room for negotiation. Told me to complain again in 4 weeks if not happy with his plumping. second engineer visited had only been with the company 2 months he plumped the cushion placed plastic tie wraps on the springs to stop the ping and left, no manufacturing defaults! what a joke. called trading standards they advised me to get an independent report and told me to put on the consumer act of 2015 the goods are not fit for purpose. Informed sofology and was told they do not allow independent reports unless they specify the company that does the report and they would instruct someone to visit. independent engineer came removed the plastic tie wraps and refitted metal rings he told me he was willing to refill but said sofology would have to give the go ahead but low and behold yes you've got it they said NO because NO manufacturing faults no room on the sheet to write could be refilled to stop issue. so was instructed by sofology because i have had 18 months worth of use of the sofa that i am almost outwith my guarantee oops thought that was between 5 and 10 years for the sofas but never mind. to date we have now instructed furniture ombudsman and financial ombudsman because its on credit for 4 years so if you have a problem they will also look into it for you. as for sofology received email to say that case is now closed as they have had a satisfactory outcome HAHA hope this is of help to anyone else who are considering buying please think twice. everyone has their own experiences but the aftercare are shocking no support patronising and no rationality to solve a simple problem.