Bought a new safari footstool, the delivery process was horrendous, at first they couldn’t find it in the lorry, when they did the packaging was ripped and had large holes in it, the cardboard packaging inside plastic wrapping was not wrapped around the footstool and was merely shoved inside, i carried it from the lorry 100 yards to my house, I unwrapped it and realised the feet were missing, thinking that due to the disgusting state of the packaging it was possible the feet had fallen out so I immediately phoned the delivery driver who was not interested in looking in the back of the lorry, the driver also mentioned what I’d been thinking that this was a customer returned item. So I wasn’t having that so phoned customer services and was given the usual “computer says” spiel, I asked to speak to a Manager, none available, I asked for the name of the Managing Director, this was denied to me, as I was not giving up in the end they offered to collect the item with a full refund. The delivery and customer services system is frankly awful and all this after I had spent in the last 4 weeks or so over 4K on Sofology products. Not pleased