I have aleady said how bad this company is on Trust Pilot. I was contacted today. Even though i am booked in for a technician on Tuesday. They have asked I call and book a technician what an absolute joke. Cant the read. We got the Lawrence Sofa delivered eventually on 17 Oct. What a shock, who ever QC'd the sofa must have had there eyes closed. Cushions out on line, not enough packing in places. To top it off, they didnt bring the chair that was ordered. So we had to wait another 2 days for that. The store staff are great you cannot fault them. Most of the delivery guys are great. However customer service is appaling. They promise, but give nothing. Blabbering on about needing a texhician to attend, doing any rectification work onsite. Just a word for those who have taken out finance. Contact them and report it. They will tell you your rights. Oh if you area reading this from sofology. Dont contact me.