Completely had enough! That's it - I cut my losses with Sofology. Eight emails, seven phone calls, five different prices, lies, retractions, unsympathetic, corporate line scripted, admissions of 'bumping up prices' (yes, I have that in an email!!), and believing that as a customer I am stupid, I have ordered my sofas elsewhere. Customers, before you push that button on a new order please consider this... The quality of product isn't that great - if you look on reviews.co.uk, there is a litany of very bad reviews. The aftercare is shocking at best. The deliveries (that you will now be paying handsomely for) will be poor - damaged - lost - if they turn up at all. Your sofa will end up in this 'refresh programme' within the next few weeks for a much cheaper price - something I was told by TWO different store managers. There is a lady somewhere with a spreadsheet that decides the stores, and when. If you buy an ex-display one, be wary of its location. Sofology will not want the additional costs associated with 'trunking it' from one warehouse to another, as it's a pain and they are told to avoid doing it - doesn't matter about what the customer wants or orders. Honestly, do yourself a favour and give them a swerve.