Absolutely horrendous customer service. 1. Bought a sofa, a nest of tables and a coffee table from sofology in store. 2. I happily passed the credit check and started the repayments before the sofa had been delivered, even though I was told by the in-store team it will only start after delivery. This was fine by me, but it's where the issues start. 3. I received confirmation within the 9 weeks promised, that my delivery is ready to be booked. I happily booked it at the most convenient time for me and paid £67 to have a smaller van deliver it as a bigger van wouldn't fit down my street. Note, this was not communicated to me at the time of purchase by the in-store team so I was slightly miffed about this. Nevertheless, I carried on. 4. The delivery came, sofas and coffee table... no nest of tables! 5. The delivery team contacted their head office who told us that another team will call us to arrange a delivery. 6. The customer service team called to ask if I wanted a delivery or if I wanted to collect in store. I chose the delivery as it more convenient for me. They said they'd arrange this. This was on the 5th November. 7. I didn't hear from them at all, no communication whatsoever. So I logged a ticket using their online system. No response within 24 hours. This was on the 11th November. 8. I called them on the 12th November, the guy on the phone fobbed me off to the customer service who said someone will call you in the next 24hours, so I waited again. 9. I went on their webchat on the 14th November and was told to wait for a call back in the next 24 hours. 10. No call back. 18th November. I again go to their webchat and was passed around to 3 different customer 'advisers' who promise me they'll get me the tables. I was offered £20 refund as a compensation for all this kerfuffle. 11. The customer adviser sent an email to the WRONG store and sent me a screenshot of an email as proof that they're doing something about this. 12. This is still 18th November, I ask for a call back from a manager and I am told that this needs to be reviewed before a manager calls back. Note: I've now been on this webchat with this person for 1hour 45minutes and counting. I'm posting this on social media and every review page I can so that people know the truth of the customer service team of Sofology are like.