Just as the reviews directly below - Online advertising stated pre-Christmas delivery, called up and ordered over the phone and the words were that they guarantee to have it there before Christmas. 2 weeks ago, given a slot to be delivered on the 19th, on the 18th I was given a 4 hour slot between 10:45 and 14:45. At 4 it wasn’t delivered, called up and phone went dead, called up again and informed they spoke to the driver but couldn’t hear very well. Didn’t turn up... Called in 8:30 20th to find out what was happening and like below I was told it went to the wrong depot and was never with the courier.... Told it was going to be 23rd but didn’t receive a 4 hour slot, called up numerous times today (23rd) and reassured me every time it was going to be there 100%, the drivers number was input as zero so they can’t get hold of them, the system that generates the 4 hour slot is down, apparently they were informed to tell all customers it would 100% be delivered by 8pm and it’s rare to be delivered outside these hours. Nevertheless, I would get a call an hour before they arrive. 8pm now and no phone call, no email like I was always promised and I wonder if the zero phone number is code for its aint happening’ the system for eta’s sound like boloney too as no driver is trusted these days to be given their jobs for the day and not be tracked. One customer service asked if I had spoken to a Scottish girl, but what difference was that going to make when they can’t make internal calls - only external to drivers and supervisors mobiles. What are they going to do as the £80 delivery fee they already offered doesn’t seem to be anywhere near the level of compensation I think I’m owed baring in mind my wife has had 3 days off and I’ve had 2 half days. Not even a call back, just sounds like they are given a load of stock replies. I can’t believe a company of this size can sell sofas until 10pm, their delivery drivers are delivering until 8pm, customer service closes at 6:30 but the delivery team close at 5:30 - come on, post sale is important you know - or you not bothered about repeat customers (3rd purchaser). I would want deliveries to run like clock work, access the tracking system etc. Come on Sofology, we want some answers!!! I’m sure all of us with an issue here are only reporting due to the lack of communication and the fact we will be without a sofa for Christmas!!! Answers please....????