Bought a new sofa before Christmas... the sales guy in the shop was DETERMINED that we buy the extra insurance and scotch guarding treatments etc... refused to have any of these - and just paid for the sofa. It arrived on time and without hassle. That was until I sat on it. It absolutely stank of noxious chemicals. To the point whereby I physically couldn't sit in the same room as it. The smell hasn't gone away - its still extremely strong. Called up to arrange to return it - and now told they can take it back will will cost me 30% of the purchase price as a re-stocking charge. Utter disgrace. Won't be using them again. Wish I'd seen these reviews before I parted with my money.