Would actually give them ZERO stars!! Purchased a 2 and 3 seater sofa off them 20 months ago and they are appalling quality and poorly designed (a furniture technician sent out by them said this)! He said the best thing for them to do would be to replace both sofa's but they have emailed us to say they have ordered parts for the 1 sofa and not the other even though it has exactly the same problems and the wait for the parts is 10-14 weeks. I then rang them to ask why they are only going to repair the 1 sofa and just got fobbed of with 'we're really sorry you're not happy with your furniture'. The operator said this to every question I asked her and wouldn't discuss replacing them or refunding us. They are the most expensive sofa's I have ever purchased but once Sofology have your money they couldn't care less and their Customer Service is shocking. I'm left with 2 rubbish sofa's that are an embarrassment and are only worth throwing away. DON'T PURCHASE ANYTHING FROM THIS COMPANY.