Absolutely disgusting company do not fool for the sales team no hassle friendly service they are just a mirage leading you into your nightmare. We purchased the Massini in the first few days we noticed the leather was going saggy also that we was sinking .
We complained a technician came out in disbelief he asked if we had purchased a refurbished sofa although the sofa was now only 3 months old he told us we needed a new sofa.However when customer service emailed us stating it was booked in for repairs and that we only needed new fillers we stated we wanted our money back they said they had right to repair.
We gave them that right we was told parts will take 5 weeks to get delivered and we had to take the delivery of the parts which we refused. They could not even give us a date that the repairs would be carried out four months later the technician was finally booked in then cancelled at five o'clock the day before he was due to come having booked the day of work. Ten days later we was rebooked the technician phoned at seven o'clock in the evening with emerdale blaring in the background to confirm he was coming two hours after he was due customer service called us to let advice us that the wrong parts had been delivered to them this has been going on for nearly five months now we demanded or money back they are now willing to do this but want the sofa back within seven days knowing we will be without a sofa for weeks while we look for a replacement . My partner has had five months of tearful and stressful phone calls we have been passed from piller to post not once have they contacted us we have done all the chasing this company has caused arguments in our houshold they are rude liars and uncaring please do your homework on this company before buying your sofa .
5 years ago
Sofology has a
1.2
average rating
from
1,647
reviews
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