Expensive sofa confirmed with customer services that it wouldn’t sag as per previous reviews but still did. Asked them to listen to the telephone conversation but still adamant that the sofa was okay what a load of rubbish. have Given the sofa to my dog to lay on and abuse. A total waste of money do not buy from them or take their word for anything. Very rare for a me to leave a bad review but had to warn other people. Even sent a email to the UK CEO Who I have met before and the person who just passed it on to customer services to give me a load of rubbish. Shame on this company