Abysmal & poor, highly disappointing. Waited 6+ weeks with numerous confirmations via text, e-mail and over the phone for booked deliveries and confirmed timeslots. First sofa was "lost in transit" and I was informed on the day on the delivery. The second sofa was meant to be delivered over two weeks ago, with verbal confirmations that it would be. It's now into week 6 and I'm only finding out that it isnt even in the destination country contrary to a phone call I made less than 2 hours of writing this review where a customer service representative confirmed that it was on the truck and out for delivery in my area. As this was a gift purchase it has reflected worse on myself than it will ever reflect on sofology & the sofa delivery company. Zero transparency and deceit at every communication. From this experience, an organisation running on false promises and a "pass the buck" attitude with zero follow through. Will not recommend to anyone who is considering a new furniture purchase as I wouldn't wish my personal experience of Sofology/sofa delivery company to even the worst people in the world.