After sales are shocking. Avoid like the plague. We had leather cracking on part of our sofa. We have paid leather insurance and recliner insurance. But they told us it was wear and tear and to ring sofolgy. Sofology told us as we didnt purchase their leather care, which trust me wasn't offered they wouldn't resolve the issue. We have cared for sofas for years from different manufacturers with a premium leather care. They didnt want to know. Sell you exspensive insurance but dont offer you leather care which is the deal breaker. CON ARTIST. Will make sure anybody we know to avoid Sofology.