I am giving them a 1 only because I couldn't give a zero. Do not buy from Sofology!! We bought a 3 seater from them a year ago. From day 1 it wasn't right. When we sat on the sofa, the vision material would rise up and then dip making the fixed cushions look old and tatty. When I complained, they fobbed me off and said it would settle. It didn't. Complained again, they sent someone out who said it was the style!! To cut a long story short..... They have used cheap labour, cheap foam and now saying it's 'the style'. We originally thought we would buy the living room sofa's from here too. Thank God we didn't order at he same time. Currently speaking to the Furniture Ombudsman to see how they can help, but it's not looking good. Steer well clear of Sofology if you have any sense.