I purchased a sofa on 8/6/2020 based on being told it would arrive within 2-3 weeks (3 Weeks maximum) We missed the 3 week deadline. So after calling up and being palmed off constantly with the same story by the main contact for deliveries - I decided to keep turning up to the showroom every 2-3 days. This helped and got me a delivery date for 4/7/2020. I waited all Saturday for my sofa after receiving a confirmation email it would arrive. Around 2pm I still hadn't heard anything so I called the showroom. They looked into and It's been delayed again. I had to call the showroom to find out???? Ash the manager apologised and excuse what's happened, at the same time he couldn't give me a straight answer on WHEN AM I GOING TO GET MY SOFA!!!!!!!! I compromised my choice of Sofa based on delivery/lead time. At this rate I could have chosen my dream sofa range and it could have been delivered the same time as my compromise/quick delivery sofa which cost excess £3000. The guys in the showroom are pleasant enough but they seem powerless to make anything happen above in the event of let downs like this. My expectations have been completely mismanaged by the sales people based on whats happened, so be wary about what you order and when you expect it to arrive. As long as you're happy for Sofology to waste your days chasing them/waiting around for deliveries that don't happen, then I'm sure whatever you order will arrive but on their terms and when they are ready. I anticipate any response to this will be COVID-19 full stop. If that's the case don't say 2-3 weeks maximum in the showroom. Say it should be 2-3 weeks but could be anytime that suits Sofology because of COVID-19 you will get your sofa when the company is ready.