This is going back a while but it is time which is important. The sales assistants were very helpful, but when our sofa arrived, it was nothing like the one in the showroom, which was smart & comfortable. The fabric looked tired and the seating cushions were much softer and very uncomfortable. There also seemed to be 2 stains in the material. The 'technician' came out and removed one stain but said he couldn't really see the other one; he thought it was the colour of the material. As far as the seating cushions were concerned he said we needed to take the cushions out of their covers and plump them up once a week. This is not something we have had to do with previous suites and seemed a most unusual request. The problems continued and we complained to the point where we were given 2 new seating cushions but they were just as bad. Also over time the material began to look discoloured and shabby, even though it was not mistreated in any way. Short of having a completely new suite there really was no solution to this situation. We have concluded that the furniture is simply inferior and very badly made and obviously we will never buy anything from there again. Although we are still paying for it we are going to replace it, as we simply can't put up with it any longer.