Wish I’d read the reviews before placing an order. I would give zero stars if it was possible. Extreme delay with delivery and then the wrong sofa was delivered, customer service is non existent. Called twice a day for the past two weeks and waited for hours in the queue. They promised on every call they would call me back. They have not called me back once. The only time Sofology ever called me was to take payment. Have literally been left to sit on the floor for the next 12 weeks. If there is any issue at all with your order they will do less than nothing to help. The store can’t deal with complaints and refer you back to the useless customer service team on the phone. So many complaints about them. Twitter is full of people begging for help from them and getting nowhere.