We purchased a sofa end of June with delivery guaranteed within 2 weeks. 2 weeks later no news of Sofology, we went to their store in Croydon who told us they cannot do anything that we have to contact their customer service via phone. When we called them after 2 hours of waiting time , their customer service told us that the purchase order was not attached to our sofa and the sofa was sold to another client. They offered us the same sofa in a different color that we accepted. They advised delivery will be in a week time. On the delivery day, no one turned up, no one called us to inform us of a time frame or of any issues. We had to chase them by email but had no answer. We called them and after another waiting time of 2 hours their customer service advised that delivery will not happen and that one of their manager will call us asap. 2nd week of August and we had no communication at all from Sofology. When we called after hours of waiting time we spoke to one of their manager who guaranteed a delivery on the 19th of August. Today 19th of August, we had no phone calls or emails, when we chased them via email the answer was delivery will not happen today that someone from customer service team will call us shortly. We waited till afternoon for a phone call, when we once again called Sofology one of their customer service representative told us that Dominic is away from his desk that he will call is shorty, we told her we are not happy and we want to talk to a supervisor she hang up and put us again in their queuing system. We are yet to receive any kind of answer or updates on our delivery. I am surprised that they have 5 stars!! Zero communication, zero customer service and extremely unprofessional staff