Bought a sofa 3+2+1 (Collins range) less than two years ago spent over £3000. Straight away noticed one made lots of creaking but thought it may settle. Then the headrests came loose and a piece of the frame could be felt sticking out. Sofology came out shoved a piece of sponge in the headrest and tightened it all up. Left the headrest looking wonky af! Then the leather started to peel on the 3, phoned castlean (waste of time) said it wasn’t accidental damage. Then started peeling on the 2. Luckily sofa was still under warranty. Was given a credit note. But to buy the same now would be near £4000 as sofas have gone up in price. We don’t want the same again so basically all the sofas we could have afforded two years ago we can’t now. So looks like we will have to pay an extra grand or so to get a sofa. An don’t try going in store saying you have a credit note they won’t give you the time of day ! No commission for them !