My 2 sofas look dreadful a year on dispite all plumping the backs completely sagging was told nothing they could do due to engineer who came out 3 weeks after i got them said all was ok. Theyd started sagging then. Gave it few months eee how they went end feb/marchbid had enough had to buy 3 roll pillows to help support back. Helped a bit but was not happy at all tried to call customer services to get recorded message due to covid. Did online complaint which when i finally got to speak to after sales 3 weeks ago said they never recieved. Still wont budge or send engineer out to see how bad these have gone due to engineer saying all was ok in september. Take a look for yourself if you think this us acceptable & this is after a good plumping without support cushion to help hold it up. Appauling