I don't often leave negative feedback - every business can have an off day. But my experiences with Sofology recently pushed poor customer service to the extreme for me. For those who are saying in their reviews that they've had a good experience in-store yeah - I was pretty much the same. But just wait - you don't know what is in store for you in the after-sale. I was promised delivery by mid-August. Four weeks on - no sofas, no messages, no apologies, no information, and still can't get through to Customer Services - either on the phone or online. 36 hours it took a representative to respond to the 'instant' message I sent. Unfortunately, I wasn't at my computer at the time - so missed the opportunity to actually find out what is happening! I called the store. The Hull store manager was rude, unhelpful, and pretty much told me to suck it up as they were experiencing excessive demand telling me my only option was to contact customer services. Who remember, are uncontactable (this is why I was calling the store!). Totally, utterly unacceptable and I will never be using this company again. If you're currently in the market for a new Sofa I'd strongly recommend you go somewhere else.