This is a really dodgy company with the worst customer service I have ever encountered. Don’t be fooled by the fairly friendly staff in store, they are nothing more than cash takers with no more power or use than a tickle stick when an issue arises. We were told up to 8 weeks when we chose and paid for furniture. No contact or update whatsoever from Sofology when the expected date of delivery came and went and the worst part is there is no after sales care, endlessly stuck on their ridiculous phone lines being fobbed off and cut off. Online chat barely exists. When we visited the Gateshead Store we were given their phone to sit on one of their sofas with until the useless customer service department even cut their own store off. Was told to leave contact detail so the elusive store manager to call us back.. Turns out she’s as useless and ignorant as the telephone/ online and twitter contacts for Sofology. Would definitely avoid starting to think they are just obtaining by deception. .