Sales Teams were great! Everything went downhill on delivery. We arranged via Sofology to have our current furniture go to a charity; the driver just broke up up the sofa and chair so they were useless. The paid for gliders did not arrive with the sofa, when they did arrive they were not worth their money, they are stuck on and the glue did not last long and they dropped off; also the furniture does not move easily. The left side of the sofa did not extend as it should, they had dispatched the sofa without connecting the equipment! Also lots of threads and snags. The aftersales trying to getting the delivery issues resolved was painful, hard to contact and it took over a month to get sorted. 10 months after delivery the one side of the sofa most used has now become uncomfortable. The 20% loss of cushioning the sales person stated is more like 80%. After half an hour the back sinks enough for me to feel the wood behind me and the chair is similar. On complaining to Sofology, they claim after sending out a technician that is it is normal settling. They have as a gesture of goodwill ordering replacement cusionin for the sofa seat. This took a lot of hard work. Shockingly the Customer Service person we last spoke to stated the new cushions would probably not last that long either. We are so disappointed with Sofology that they feel this settling is satisfactory and we wish we had done our homework before spending our money on this garbage.