I ordered 8 items on 7 November and we received one (1) of 8 items. I contacted customer service to enquire about the other 7 items and they told me that it was delivered on a Saturday afternoon at our address in Sydney (highly unlikely considering we don’t normally get Saturday service). Which it never did! These were kids Xmas gifts so very disappointed that they refused to believe that I did not receive them and they claimed they “interviewed” the courier. They have now closed my case number even though I never received these 7 itemS. I have been emailing back and forth for about 6 weeks with customer service. Most frustrating company/customer service I have ever dealt with! Do not bother just because they are cheap. Postage is a rip off with no email confirming that parcel is on the way or arrived!