AVOID AVOID AVOID Scam and con company which dont cover abroad use. Opted for the recorded calls and one colleague told me my samsung fold 4 would be approved by blank cheque as quoted 850 euros and email would be sent over (seafarer who was leaving dock several days later. Phone used for work and vital part of job. Have iphone for personal communication) Paid the money. Called after asking when email would be sent. Another colleague said its void as abroad. Called again. Another colleague 250 max. Called again we will place you high priority. Emails back and forward raised concerns that its a vital part of job so when will i receive money. Asked for invoice. I sent them it. (No imei. So had the store add it on. Told me i edited the imei on myself. Even though all the shops info and confirmation will be done by them) then bank statements. Didnt accept card uk only cash or bizum (need spanish nie number, im not spanish) bank statements. Invoices. Photos of damage. Photos of repair. Every bit of information they required was given. Sent copy of seafearers book as proof of urgency. Name of ship.which can be found on vessel finder location as i couldn't send or receive any phone due to logistics. Their investigation tells them im only due 250 after being told its been approved on my first call for the quote and an email will be sent. Refuse to send the recordings over for the calls or listen "as our staff wouldnt say blank cheque" personally if i was conmen like them id go for a full price of a new phone but dealing with a 1 star google reviewed company your best playing by the book. I Told them if i paid 100 more i could upgrade my contract and have a phone sent out but i.pay insurance. They asked is that me.withdrawing from the claim then. Its also been a week now where the "investigation" has finished and no bank details or any contact has been asked for 🤣🤣🤣 joke of a company and google review and review about three will be done also. People need to be aware of this company as proper insurance companies are available. Dont be 850 out like myself after being a loyal customer paying every month for a service. 250 to repair the full inner screen of a fold phone thats around 1400. Maybe can fix a button with it.