Awaiting refund due to cancelled hen party in April 2020 (because of covid). Everyone paid in full. Party couldnt go ahead (not our fault) postponed many times - still not happening. We have all phoned and emailed for a refund only to be fobbed off by Dave the manager who tells us the refunds are done in order of event and its with the processing team. He actually said it would be on 24 hours. Think that was 2 weeks ago. Hey Dave - maybe you should spend OUR money on staff that know the difference between 24 hours and 2 weeks. The company is unprofessional (read some of the company replies to their negative reviews, looks like its written by a keyboard Karen) and stealing from people at such a terrible time in everyones lives is horrible. Businesses and consumers support eachother in these times Dave. They dont keep unearnt money just because they have struggled. After reading the reviews im actually wondering how much longer they will be running for. I think a positive that could come from the covid19 pandemic would be for rookie cowboys like the ones running this show to be shut down now it comes to light how corrupt they are. Hopefully this saves someone else the heartache and please book through a reputable company for your party. Even if yours goes ahead with these clowns, it is at the expensive of another hen or stag. Will update review if we ever get a reply from Dave.