Wow. This company really is the worst. Customer service is non existent. When the staff choose to respond, they write passive aggressive messages accompanied by a smiley face. When asked about this, they say "oh, we're a happy team!" A bit bizarre when you consider that these people are a trading business who should be putting the customer first. Given the Covid-19 pandemic, they told us after it was announced that bars and nightclubs were closing down that our event was going ahead. We had to find the boat party people who advised it was definitey canceled. So, they have been lying. When we told them about it they said the nightclub was complimentary and they wanted to send us down somewhere when everything is closed even though everyone has been advised to stay away from places to stop the spread of the virus. It's downright bizarre and I won't be surprised if these cowboys are in business for long based on the other reviews.