I have ordered on two separate occasions. Flowers for my sisters anniversary and never was delivered., this was for February 7. Then I ordered the chocolate covered strawberry and Oreos. That was supposed to be delivered February 13. Never received them. I was on the phone with them several times and emailed them several times. They said that they would credit my account with $26.00. They are crazy. I told them I wanted a full refund on both orders. Haven’t heard anything back from them. The first order they said they couldn’t find a florist in Roxboro North Carolina, so they canceled the order. Didn’t even tell me about it. Then the second order they are blaming UPS. I’m so upset with them. They have ruined two occasions. My sister anniversary gift and my son and grandson valentines gift. Needless to say they have lost me as a customer. I will never order from them again. So they lied about guarantee satisfaction.