I ordered one item on the 30th November (£55). They took payment immediately. I received an email on the 7th December to say it had been despatched and provided me with a tracking no. for royal mail. To date (16th December) royal mail state they have not received the item from the fragrance store. I have emailed three times to advise non receipt and to ask when I might get the goods. All I receive are automated messages which make no sense! This was a Xmas gift which I will now have to source elsewhere. I would not recommend you use this company. Their customer service is diabolical.